Privacy Policy

Clickback cares about you and your privacy. It’s why we’re invested in protecting your privacy and anyone who may receive email correspondence from Clickback’s software solutions. To achieve this we’ve implemented policies that continually protect your privacy … and the privacy of others.

This privacy policy outlines how our expert team of professionals enforce these rules for your ongoing safety.

a) Clickback’s policy on user or account information is the following:

Under no circumstances will Clickback share a user’s or partner’s personal information with any third party. Although we do aggregate certain information about our users, this information is used to improve the services we offer. We may also report such information – always in aggregate form and never in a way that could identify individuals – to third parties, such as newspapers, or industry observers, or potential users and partners.

We do not collect or otherwise Process Personal Information about race or ethnicity, political opinions, religious or philosophical beliefs, trade union membership, physical or mental health, sexual life, any actual or alleged criminal offences or penalties, or any other information that may be deemed to be sensitive under GDPR (collectively, “Sensitive Personal Information”) in the ordinary course of our business.

b) Clickback’s policy on user data is the following:

The only emails you will receive from Clickback, as a user, will be emails related to your account or your use of Clickback. We may alert you to new features, user education or site enhancements. We might check in to see how your last campaign went. Some of those emails may be directed to all users, and some of them may be written just for you.

Note that we do use “cookies” which is defined as a small piece of data sent from a website and stored in a user’s web browser while the user is browsing that website or using web-based software. It is not used to run viruses or programs on your computer. Cookies are custom and uniquely configured to each user. For example, if you visited a web page of ours, cookies helps us to remember certain information about you which allows you to use these features in a more personalized way. Cookies main purpose is to provide convenience to you by remembering which pages you visited. It’s a way to help you navigate through websites more efficiently and for you to perform or customize certain features or functions. Most web browsers accept cookies, but you may “opt-out” or decline cookies by modifying your browser settings.

d) Clickback’s policy on user billing and credit card data is the following:

Clickback Software Agreements require certain credit card and billing information in order to sign-up or set-up an account on Clickback. That information is transferred, using the most secure transmission technology, to a trusted third party for processing. The information is then encrypted using Data Encryption Standard 3 (Triple DES) and securely stored to handle your transactions. Your credit card information is securely stored on Clickback servers with restricted access only.

The privacy of both our users and their email recipients is very important to Clickback, and each and every day we continue to protect it and look for ways to improve. Please direct any questions you may have regarding this Privacy Policy to sales@clickback.com. And if you suspect our privacy and permission policy has been abused in any way, please notify us at abuse@clickback.com.

e) Accuracy and Retention of Data:

We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do so. If your data changes then you are responsible for notifying us of those changes. Upon request, we will provide you with information about whether we hold, or process on behalf of a third party, any of your Personal Information. We will retain your information for as long as your account is active or as long as needed to provide you with our Services. We may also retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our Agreements.

We have implemented appropriate technical and organizational security measures designed to protect your User Information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, and other unlawful or unauthorized forms of Processing, in accordance with applicable law. In certain instances, we may use Secure Sockets Layer encryption to provide protection. However, we cannot guarantee there will not be a breach, and we are not responsible for any breach of security or for the actions of any third parties.

Because the internet is an open system, the transmission of information via the internet is not completely secure. Although we will implement reasonable measures to protect your information, we cannot guarantee the security of your data transmitted to us using the internet.

f) We Operate in Canada and the United States:

Our production servers are located in the United States and have offices in Canada so your information may be transferred to, stored, or processed in the United States and or Canada. While the data protection, privacy, may differ as those in your country, we take many steps to protect your privacy. By using our Websites, you understand and consent to the collection, storage, processing, and transfer of your information to our servers in the United States.

g) Notice in the Case of A Breach of Security:

If a security breach causes an unauthorized intrusion into our system that materially affects you or people on your Lists, then Clickback will notify you as soon as possible.

h) Access:

We will give an individual, either you (our customer) or a Recipient, access to any Personal Information we hold about them within 30 days of any request for that information. Individuals may request to access, correct, amend or delete information we hold about them by contacting us at policy@clickback.com. Unless it is prohibited by law, we will remove any Personal Information about an individual, either you or a Recipient, from our servers at your or their request.